Order Info

How to order

How to order
Click on the button BUY THIS MINERAL NOW present on each sample. A new page will Appear.
Complete and submit.
Upon receipt of your order, the sample will be immediately reserved for you.
We will notify you the total amount to pay, charged with the shipping costs, depending on the payment method selected, the shipping method chosen, the weight of the package, the total value of Purchased samples.
Note: in order to spare on shipping fees, you can combine shipping for multiple purchases; if you want to do so, please specify it in order notes.

Note: You can combine shipping for multiple purchases. Specify in order notes

 

Payment methods

  • Bank Transfer/Prepayment: If you prefer to pay by bank transfer, please specify it in the form of order notes. We will answer you sending our international banking coordinates.
  • Credit Card: You can pay for your purchase using one of the major credit cards (we accept MasterCard, VISA, Discover and American Express). You can either use the PayPal tool for the transaction or send us your credit card details in three separate emails (for security reasons, your credit card informations will be deleted after the transaction is completed).

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Shipping methods

All samples will be sent by registered mail (with tracking number).
The shipping rates include: shipping costs, professional packaging, handwritten label of the sample.
All parcels up to 2 kg in weight are shipped worldwide, with registered mail and tracking number.
From: 15 to 20 €
Australia and New Zealand: 20 to 35 €
The time of delivery of your samples may vary from 3 to 15 days (average 7 to10), depending on the country of destination.
If you want a very fast shipment, we can ship with DHL track service, calculating your shipping costs separately (delivery times worldwide: 1 to 7 days).
For samples with a value exceeding € 500, the package will be shipped only with an insured mode.
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Return and Refund Policy:

If you receive anything that you do not want to keep, you have a 15 day return period. If the sample arrives damaged or if you just can’t “develop a good relationship with the specimen” … in other words, if you and the mineral you bought don’t get along, please send it straight back to me in Italy. Once I will receive the specimen in the same conditions as I sent it, I’ll return you your money, excluding the shipping costs.
For high value and very delicate samples. The shipment will be made with DHL track service.